Originally posted by hernanc04 on Fri 31 Aug, 2018
Hi Hernan, Welcome to ProCollabs. Sorry you are having trouble uploading. Can you try logging out, clear your cache, then login again and try reuploading for me? Also, please make sure there are no strange characters in the file name because that can sometimes cause issues when uploading. Drew
Originally posted by hernanc04 on Fri 31 Aug, 2018
Hey, Hernan. If you continue to have problems you can search some previous posts here that might have some additional info. Or otherwise can you let us know your browser (incl. Version) and OS. Also have a go with an alternate browser too, if you can.
Originally posted by hernanc04 on Sun 02 Sep, 2018
Is it Mac or PC? I'm using Chrome on PC with no probs. Can you try with a couple of small files maybe. Kinda odd. Anyone else having problems?
Is it Mac or PC? I'm using Chrome on PC with no probs. Can you try with a couple of small files maybe. Kinda odd. Anyone else having problems?
Originally posted by MonkeyC on Sun 02 Sep, 2018
Originally posted by hernanc04 on Mon 03 Sep, 2018
Hmm. Latest versions? Anything being blocked? Firewall? Reliable network connection?
In Chrome, if you press cntrl+alt+j (if i recall) you get the browser console open up - any error messages?
Tried with different files?
Can't think of any other obvious stuff. If you can't figure it out, shoot me a pm and we can try to dig deeper to resolve it, if you time. Sorry it's being such a pain!
chat off
uploads-procollabs.s3-accelerate.amazonaws.com/da1d5edc-57f2-4232-b2cb-b295d558dfc7.mp3?uploads:1 POST https://uploads-procollabs.s3-accelerate.amazonaws.com/da1d5edc-57f2-4232-b2cb-b295d558dfc7.mp3?uploads 403 (Forbidden)
util.js:241 [Fine Uploader 5.15.0] POST request for 0 has failed - response code 403
qq.log @ util.js:241
log @ uploader.basic.api.js:282
(anonymous) @ util.js:691
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XMLHttpRequest.send (async)
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XMLHttpRequest.send (async)
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_onInputChange @ uploader.basic.api.js:1497
onChange @ uploader.basic.api.js:678
(anonymous) @ button.js:107
util.js:241 [Fine Uploader 5.15.0] Specific problem detected initiating multipart upload request for 0: 'The difference between the request time and the current time is too large.'.
qq.log @ util.js:241
log @ uploader.basic.api.js:282
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XMLHttpRequest.send (async)
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onChange @ uploader.basic.api.js:678
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head-mb.js:105 chat off
ajax.requester.js:213 POST https://uploads-procollabs.s3-accelerate.amazonaws.com/da1d5edc-57f2-4232-b2cb-b295d558dfc7.mp3?uploads 403 (Forbidden)
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XMLHttpRequest.send (async)
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setTimeout (async)
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XMLHttpRequest.send (async)
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addFiles @ uploader.basic.api.js:110
_onInputChange @ uploader.basic.api.js:1497
onChange @ uploader.basic.api.js:678
(anonymous) @ button.js:107
util.js:241 [Fine Uploader 5.15.0] POST request for 0 has failed - response code 403
qq.log @ util.js:241
log @ uploader.basic.api.js:282
(anonymous) @ util.js:691
a @ ajax.requester.js:142
(anonymous) @ ajax.requester.js:253
XMLHttpRequest.send (async)
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send @ ajax.requester.j
Originally posted by hernanc04 on Tue 04 Sep, 2018
Ah ha. What the heck does that mean ?! :)
We will have a look and see if we can't figure this out. Hang in there!
Any chance you are blocking or not allowing cookies? Have javascript turned off? Any overly zealous security settings??
Format of the files is mp3 no weird names or anything like that.